At Steadfast International, we are dedicated to ensuring a positive shopping experience every time you choose to shop with us. We have established clear conditions for accepting returns as well as issuing refunds for items bought through Steadfast. Additionally, we have outlined specific conditions under which returns will not be accepted and refunds will not be issued.

You can initiate a return within 7 days for ALL eligible items if you receive a wrong, damaged, or defective item.

PACKAGING RETURNS

When returning an item for any reason, you must do so in the exact condition you received it from Steadfast with its original packaging and all tags and labels attached (e.g. lighting fittings should be returned with the original carton, and all accessories on items including pins and screws, brackets, base, rope, cord, crystals, remote must be intact.) Returned items are your responsibility until they reach us, so ensure they are packaged properly and can't get damaged on the way.

You must not include any items in the return package that were not part of the original items received from Steadfast. Steadfast will not take responsibility for any mistakenly included items in the return package.

REFUNDS

Please keep in mind the following information regarding refunds:

• Refunds will be issued using the original payment method.
• The refund process will begin only after the items have been received, assessed, and confirmed to be in good condition by Steadfast.
• After receiving the returned item, refunds may take 3 to 10 business days to process.
• Return shipping costs are the customer's responsibility unless the return is due to a factory error. As such, we encourage customers to inspect their items upon delivery and notify us promptly of any issues with their order.

Our goal is to handle all returns and refunds fairly and efficiently. If you have any questions or need further assistance with your return, please feel free to contact our customer service team. We are here to help.

CHANGES TO THIS RETURN POLICY

We may update this Return Policy from time to time. Any changes will be posted on our website.