1. Introduction

1.1. These Terms of Service (“Terms”) govern your access to and use of the Steadfast website, mobile application, products, and related services (collectively, the “Platform”).

1.2. The Platform is operated by Steadfast International Trade & Industry Limited (“Steadfast”, “we”, “us”, or “our”), a company registered in Nigeria.

1.3. By accessing, browsing, registering, or placing an order on the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1.4. If you use the Platform on behalf of a business or organization, you confirm that you have authority to bind that entity to these Terms.

2. Eligibility

2.1. You may only use the Platform if you are capable of entering into a legally binding agreement under applicable law.

2.2. By using the Platform, you represent that:

• all information you provide is accurate and current; and
• your use of the Platform complies with applicable laws.

3. Account Registration

3.1. You may browse the Platform without an account, but certain features may require registration.

3.2. You agree to:

• keep your login credentials secure;
• accept responsibility for all activities under your account; and
• notify us immediately of any unauthorized access.

3.3. We may suspend, restrict, or terminate your account at our discretion where:

• you breach these Terms;
• fraudulent or suspicious activity is detected; or
• required for legal or operational reasons.

4. Products and Services

4.1. Steadfast sells lighting and electrical products, including but not limited to chandeliers, indoor and outdoor lighting, solar lights, switches, sockets, and related accessories.

4.2. We strive to ensure that product descriptions, specifications, images, and pricing are accurate; however, minor variations may occur.

4.3. All products are subject to availability.

5. Orders and Contract Formation

5.1. When you place an order, you are making an offer to purchase a product.

5.2. A binding contract is formed only when we confirm your order.

5.3. We reserve the right to refuse, cancel, or limit any order, including in cases of:

• product unavailability;
• pricing or description errors;
• suspected fraud or misuse;
• incomplete or inaccurate customer details; or
• delivery limitations.

5.4. Where an order is cancelled after payment, a refund will be issued in accordance with our refund policy.

6. Prices and Charges

6.1. All prices are stated in Nigerian Naira (NGN), unless otherwise indicated.

6.2. Additional charges such as delivery fees may apply and will be communicated before order completion or delivery.

6.3. In the event of pricing errors, we reserve the right to correct such errors and cancel or adjust affected orders.

7. Payment

7.1. We currently offer Cash on Delivery (COD) and may introduce additional payment methods from time to time.

7.2. For COD orders:

• payment must be made at the point of delivery;
• you are expected to inspect the product where possible before payment; and
• refusal to complete payment without valid reason may result in order cancellation and restriction of future access.

7.3. Additional payment methods may be subject to third-party provider terms.

8. Shipping and Delivery

8.1. We deliver within supported locations in Nigeria.

8.2. Delivery timelines are estimates and may be affected by factors outside our control, including logistics disruptions, weather, or operational constraints.

8.3. You are responsible for providing accurate delivery details. Failed deliveries due to incorrect information or unavailability may attract additional charges.

9. Inspection at Delivery

9.1. You are expected to inspect products upon delivery.

9.2. Any issues (damage, defects, missing or incorrect items) must be reported promptly to enable review and resolution.

10. Returns and Refunds

10.1. Eligible items may be returned within 7 days of delivery where they are damaged, defective, or incorrect.

10.2. To qualify:

• items must be returned in reasonable condition;
• original packaging and accessories should be included where possible; and
• prior notification must be given to us.

10.3. Return shipping costs are borne by the customer unless the issue is due to our error or a confirmed defect.

10.4. Approved refunds will be processed using the original payment method or another agreed method within a reasonable timeframe.

11. Order Cancellation

11.1. You may request cancellation before dispatch.

11.2. After dispatch, cancellations may not be possible and the returns process will apply.

11.3. We may cancel orders prior to delivery for reasons including:

• stock unavailability;
• pricing errors;
• suspected fraud; or
• inability to fulfill delivery.

12. Product Use and Installation

12.1. Certain products may require installation by qualified professionals.

12.2. We are not liable for damage, loss, or injury resulting from:

• improper installation;
• misuse; or
• failure to follow product instructions.

13. User Conduct

13.1. You agree not to:

• use the Platform for unlawful purposes;
• interfere with or disrupt the Platform;
• submit false or misleading information;
• attempt unauthorized access to systems; or
• infringe the rights of others.

13.2. We reserve the right to restrict or terminate access for violations.

14. User Content

14.1. Any content you submit (reviews, comments, feedback) must be lawful, accurate, and not misleading.

14.2. You grant us a non-exclusive, royalty-free license to use, display, and distribute such content for business purposes.

14.3. We may remove content at our discretion.

15. Intellectual Property

15.1. All content on the Platform is owned by or licensed to Steadfast.

15.2. You may not reproduce, distribute, or exploit any content without prior written consent.

16. Data Privacy and Cookies

16.1. Your personal data is processed in accordance with our Privacy Policy.

16.2. We use cookies and similar technologies as described in our Cookie Policy.

17. Third-Party Services

17.1. The Platform may include links to third-party services.

17.2. We are not responsible for third-party content, policies, or actions.

18. Disclaimer

18.1. The Platform is provided “as is” and “as available”.

18.2. We do not guarantee uninterrupted or error-free operation.

18.3. Product representations are for reference and may vary slightly.

19. Limitation of Liability

19.1. To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages.

19.2. Our total liability shall not exceed the amount paid for the product giving rise to the claim.

20. Indemnity

20.1. You agree to indemnify and hold us harmless from any claims arising from:

• your breach of these Terms;
• misuse of the Platform; or
• violation of any law or third-party rights.

21. Force Majeure

21.1. We are not liable for delays or failures caused by events beyond our reasonable control.

22. Suspension and Termination

22.1. We may suspend or terminate access where:

• you breach these Terms;
• fraud is suspected; or
• required by law.

23. Changes to Terms

23.1. We may revise these Terms at any time.

23.2. Updated Terms take effect upon publication.

24. Entire Agreement

24.1. These Terms, together with our policies, constitute the entire agreement between you and us.

25. Governing Law and Jurisdiction

25.1. These Terms are governed by the laws of Nigeria.

26. Contact Information

Steadfast International Trade & Industry Limited

5 Afisman Drive, Ikeja, Lagos, Nigeria

Phone: +234 803 887 9342

Email: steadfastinternationaltrade@gmail.com